What is turn down service?

Turn down service is a hospitality industry practice in which staff visit guest rooms in the evening to prepare the bed for sleeping, such as folding back the cover, fluffing pillows, and placing a small treat on the bedside table. The practice is intended to provide an additional level of service and luxury for guests, as well as to enhance their overall experience during their stay.

In addition to preparing the bed, turn down service may also involve tidying up the room, dimming the lights, closing the curtains, and replenishing amenities such as towels, toiletries, and water. Some hotels may also provide a turndown card where guests can indicate their preferences for the evening, such as a specific time or special requests.

Turn down service is typically offered in higher-end hotels and resorts, where the focus is on providing a personalized and memorable experience for guests. It is meant to make guests feel pampered and catered to, creating a sense of relaxation and luxury during their stay.

Overall, turn down service is a thoughtful gesture that enhances the guest experience and adds to the overall impression of a hotel's quality and attention to detail.